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Frequently Asked Questions (FAQ) - Your Concerns Addressed

Here are some common concerns our customers have before making a purchase. If you have any other questions, feel free to reach out to us at info@fashionjoa.com. We're here to assist you!

1. An Item Is Currently Out of Stock. What Should I Do, and How Often Do You Restock?

Don't worry! We are constantly updating our inventory, especially with popular and trending items. If an item is currently out of stock, simply email us at info@fashionjoa.com with the product number, and we'll let you know when it will be restocked.

2. What Payment Methods Do You Accept?

We currently accept the following payment methods: VISA, MasterCard, Discover, AmericanExpress, and PayPal. Choose the option that suits you best for a secure and smooth checkout process.

3. I Placed an Order, but I Haven't Received a Confirmation Email with My Tracking Number.

Please check your spam/junk folder to ensure that the confirmation email wasn't forwarded there. If you can't find the email, it's possible that your email address was spelled incorrectly or there might be technical difficulties with your email server. Contact our Customer Service department via email or telephone, and we'll be happy to assist you in updating your order and tracking number.

4. How Do I Change or Cancel My Order?

As we are a fast-moving and quick-processing business, orders are processed and shipped promptly. If your order has been confirmed, processed, and shipped, it is unlikely that it can be canceled. To request a cancellation, please call us as soon as possible or send an email to info@fashionjoa.com.

5. How Long Will It Take to Process and Ship My Order?

We process and ship all orders Monday through Friday, excluding weekends and federal holidays. It may take up to 24-48 hours for an order to be processed. If there's any delay in shipping, we'll notify you. Orders shipped via USPS First Class typically take about 3-5 days, while USPS Priority orders usually take about 2-3 days, depending on your location and distance from Southern California.

6. I Placed an Order, but There's No Progress or Movement from Fashion JOA. Is Something Wrong?

Rest assured, we are always actively processing orders. If you don't see any progress with your order, it may have been flagged for various reasons, such as potential fraud, delays, out-of-stock items, or incorrect customer information. Please get in touch with us through info@fashionjoa.com or give us a call if you have any concerns.

7. What Shipping Company Does Fashion JOA Use?

We primarily use the United States Postal Service (USPS) for delivering packages and orders. However, larger packages may be shipped through other reputable carriers.

8. I Received a Damaged Merchandise. What Should I Do Next?

If you've received a damaged or defective product, take a picture and send it to info@fashionjoa.com along with your order number. Damaged products must be reported within 48 hours to qualify for a return label (with exceptions). In the case of sizing issues, if the product is true to size, the customer is responsible for the shipping cost when returning the product.

9. Do You Have Physical Retail Stores in the United States?

As of 2017, Fashion JOA operates exclusively as an online fashion destination, and we do not have any physical retail stores in the United States.

We hope these FAQs have addressed your concerns. If you have any other questions or need further assistance, don't hesitate to reach out to us. Happy shopping at FashionJoa.com!